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ZTrend New York
Cancellations + Rescheduling


Life happens, and we get it—at ZTrend New York, flexibility is key to unforgettable NYC tours and experiences. Our policy offers straightforward options, and you can add extra peace of mind with **Peek Protect** at checkout for more flexible coverage.

Requests are only accepted when submitted directly through ZTrend.com (unless using Peek Protect).

Explore our calendar today | Contact ZTrend

 

     

     

    Standard Cancellation Policy
    (ZTrend's Default Policy)


  • 30+ days before the tour/experience date: Full refund (minus credit card fees, processing fees, and any applicable service charges) or 100% future credit.

  • 29 days to 48 hours before the experience date: 50% refund or 50% future credit (voucher), minus credit card fees, processing fees, and any applicable service charges.

  • Within 48 hours of the experience date: All sales are final—no refunds or credits will be issued.

  • Those who make a direct request through ZTrend prior to the booked date may request a credit voucher.

    Vouchers are valid for 18 months from the original booking date (you must use the voucher by that date, not just book before it expires). Vouchers may only be redeemed at ZTrend.com toward any experience (not limited to the original one). Vouchers are non-transferable and redeemable only on ZTrend.com and ZTrendshopping.com.

    • Rescheduling is subject to availability and the same time-frame rules above.

     


     



    Peek Protect Option
    (Enhanced Coverage)

    For extra flexibility, you can add Peek Protect during booking checkout (it's an optional add-on offered through our booking system).


    If you select Peek Protect:

  • Your booking is fully covered for qualifying cancellations or unexpected qualifying events that prevent you from attending (such as illness, emergencies, or other covered reasons—full details are in the Peek Protect terms provided at checkout).

  • As long as you cancel outside of 24 hours before the experience start time, you can request a full refund of the protected amount through Peek Protect (typically 100% of the booking cost covered by the protection, minus any non-covered fees).

  • Cancellations within 24 hours may have limitations depending on the specific terms, but Peek Protect often provides more leniency than the standard policy for qualifying reasons.



    • How to request a refund with Peek Protect:

  • Use the unique Peek Protect refund link included in your booking confirmation email from ZTrend/Peek.

  • Submit your request via that secure link (you can do this before the activity or up to 60 days after the date, per Peek's guidelines).

  • Provide any required details (e.g., booking reference, reason for cancellation).

  • If approved, refunds are processed directly by Peek Protect.

    • Peek Protect is not traditional insurance but a booking protection product managed by Peek through a third-party vendor. It gives you peace of mind for unexpected issues. For full terms and covered reasons, refer to the details shown at checkout or visit Peek's support site (support.peek.com).

    If you didn't purchase Peek Protect, the standard ZTrend policy above applies.



    FAQ Section

    What is ZTrend's standard cancellation policy?Cancellations 30+ days before: 100% refund or credit (minus fees). 29 days to 48 hours: 50%. Within 48 hours: no refund.

  • Can I reschedule my tour? Yes—same tiers apply as the standard policy. Vouchers (if issued) are valid 18 months.

  • Are vouchers transferable? Yes, when contacting ZTrend. Only redeemable on ZTrend.com or ZTrendshopping.com.

  • Are map purchases refundable? No — final sale.





    • Promo Codes

    Current Offers (April–July 2026):

  • APRILSHOWERS: Save 15% when booking 2 or more spots for any experience in April 2026.

  • FULLPRIVATE: Save 15% on a Full Private shopping experience, valid for bookings on any date from April 1 to July 31, 2026.

    • Important Restrictions:

  • Limited quantity: Redeems only until our booking cap is reached—then the promo ends.

  • Cannot be combined with: with any other offer, discount, promo code, or promotion.

  • Not valid for: Zelle or cash payments; "Pay what you wish" options; Existing or prior bookings; Reservations made through third-party resellers or platforms; map purchases.


  • These codes apply only to new bookings made directly through ZTrend. Subject to availability and our standard booking terms. Questions? Contact ZTrend.


    • Calendar for available experiences and dates.




    20% Off with Zelle!

    Get 20% off when you book and pay directly through ZTrend using Zelle. This exclusive offer rewards direct reservations and helps keep our experiences affordable.

    To take advantage: Contact ZTrend with these details, and we'll reply promptly with Zelle payment instructions, or schedule a quick chat:

  • Shopping event name

  • Desired date and start time

  • Number of attendees

  • Any additional questions or comments

    This offer may not be applied to 'Pay What You Wish' or any presently booked experiences through another reseller, and may not be combined with any other offer.


"Let’s reschedule for another time."

Please include the name of the person on the booking, the date and time, along with your email and phone number, and we will get back to you shortly.

CONTACT ZTREND