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ZTrend New York
Cancellations + Rescheduling Policy


Life happens, and we get it. This page explains what happens if you cancel, reschedule, or add Peek Protect.

    How to request a change

Send cancellation and rescheduling requests directly through ZTrendShopping.com before your start time. Include the name on the booking, the date and time, plus your email and phone number.

If you purchased Peek Protect, cash-refund claims go through the Peek Protect link in your confirmation email — not through ZTrend. Date changes still go through us.

View the calendar | Contact ZTrend

    .

    Standard bookings (not a promo, Zelle, or discounted offer)


  • 30 or more days before the experience date: refund minus credit-card, processing, and service fees, or a 100% credit voucher.

  • 29 days to 48 hours before the experience date: 50% refund minus those fees, or a 50% credit voucher..

  • Within 48 hours of the experience, and before start time: no cash refund. Contact ZTrend and we will issue a credit voucher.

    After start time, unused standard bookings have no cash refund. Ask us about a voucher if you still want to rebook.


    Promo, Zelle, and other special-offer bookings

    No cash refund at any time. You may move the date take a credit voucher.


    • Rescheduling

    If a new date and time is available, we will move your booking at no extra charge, as long as you request it before the original start time. Any fare difference for a higher-priced date is due at the time of the move. If you move to a lower-priced date, the unused amount becomes a credit voucher.

    If no slot works, we follow the cancellation rules above.



    Credit Vouchers

  • Valid for 18 months from the original booking date. You must take the new experience by that date, not only reserve it.

  • Good toward any ZTrend experience, not only the one you booked.

  • Redeemable only on ZTrendShopping.com and ZTrend.com.

  • Transferable only if you contact ZTrend and we reissue it.




    • Peek Protect (optional, added at checkout)

    Peek Protect is separate from ZTrend’s policy. It may refund the protected amount if you cannot attend for a qualifying reason (for example illness, a family emergency, or other events listed in the Peek Protect terms at checkout). It does not cover changing your mind or booking the wrong date.


    If you added Peek Protect:

    1. Open the Peek Protect refund link in your confirmation email.

    2. Submit the claim before the experience or up to 60 days after the date, per Peek’s terms.

    3. Approved refunds are paid by Peek’s protection provider, not by ZTrend.

    Need a new date instead of a cash claim? Contact ZTrend. Peek Protect does not reschedule bookings.

    Coverage, amount, and deadlines follow the Peek Protect terms you accepted at checkout.


    Maps and other retail

    Map purchases are final sale and are not refundable or transferable.


    Let’s reschedule for another time.

    Include the name on the booking, the date and time, your email, and your phone number.







    Promo Codes

    Current Offers (April–July 2026):

  • APRILSHOWERS: Save 15% when booking 2 or more spots for any experience in April 2026.

  • FULLPRIVATE: Save 15% on a Full Private shopping experience, valid for bookings on any date from April 1 to July 31, 2026.

    • Important Restrictions:

  • Limited quantity: Redeems only until our booking cap is reached—then the promo ends.

  • Cannot be combined with any other offer, discount, promo code, or promotion.

  • Not valid for: Zelle or cash payments; "Pay what you wish" options; Existing or prior bookings; Reservations made through third-party resellers or platforms; map purchases.


  • These codes apply only to new bookings made directly through ZTrend. Subject to availability and our standard booking terms. Questions? Contact ZTrend.


    • Calendar for available experiences and dates.




    20% Off with Zelle!

    Get 20% off when you book and pay directly through ZTrend using Zelle. This exclusive offer rewards direct reservations and helps keep our experiences affordable.

    How it works

    1. Send us the details below.

    2. We’ll confirm availability and reply with Zelle payment instructions — or set up a quick chat if needed.

    3. Once payment is received, your date is locked in.


    To process your booking, please reply with:

    Experience
    Which experience are you interested in?

    * Private Custom Shopping Day — up to 5 hours
    * Group Thrift Adventure — 2.5 hours
    * SoHo Boutique Shopping Tour (21+) — 3.5 hours
    * Young Adult Boutique Shopping (17+) — 3 hours
    * Shop Secondhand and Vintage (21+) — 3 hours
    * Teen Secondhand Shopping (14+) — 3 hours
    * Teen SoHo Shopping (12+) — 2 to 3 hours

  • Preferred Date(s)

  • Preferred Start Time
    Morning, afternoon, or a specific time that works best.

  • Number of attendees
    How many people will be shopping?

  • Special Occasion
    Is this for a birthday, bachelorette, reunion, or something else? If so, tell us a little about it.

  • Teens / Young Adults
    Will your group include a teen or young adult? If yes, please share their ages and any interests, styles, or brands they’re drawn to.

  • Anything Else?
    Specific requests, neighborhoods, sizes, or other notes you’d like us to know.

  • Phone Chat
    If you’re booking a Private Custom Shopping Day or Group Thrift Adventure, we’d like a quick call to go over details. Please share your number and a few good times to reach you.

    Once we receive your replies, we’ll confirm availability and send the Zelle details right away.

    Looking forward to planning a great day with you!

  • This offer may not be applied to shopping maps, 'Pay What You Wish' experiences, or any experience already booked through another reseller, and may not be combined with any other offer.


"Let’s reschedule for another time."

Please include the name of the person on the booking, the date and time, along with your email and phone number, and we will get back to you shortly.

CONTACT ZTREND