ZTrend's
Shopping FAQs

2. Are all tours private?

Yes, all of our tours are private with the exception of our 'Pay What You Wish’ tour.

3. How long are the tours, and what areas do they cover?

Most tours last 2.5 to 3 hours with full private options extending to 5 hours for deeper customization. All tours, with exception of the 'Pay What You Wish’ option, allow you to purchase extra time on the day of the tour if you need more time. We focus on walkable hotspots like SoHo boutiques, Manhattan secondhand stores, and Brooklyn vintage shops, using NYC public transit for seamless travel. All tours start at convenient Manhattan meetup points to fit your schedule.

4. How do I book a tour, and what's the pricing like?

Booking is simple: Fill out our online inquiry form with your preferred date, group size, along with your questions and interests. We may request to set up time for a quick chat to understand your expectations. Our tours are affordably priced to make trend-forward shopping accessible, starting around budget-friendly rates for small groups (exact pricing shared upon inquiry to tailor to your needs). No hidden fees, what you see is what you pay.

5. What should I wear or bring on the tour?

Dress comfortably for walking and NYC's variable weather—think layers, supportive shoes, and a reusable tote for your finds. Bring any specific style inspirations (e.g., photos on your phone), cash or cards for purchases, and a sense of adventure!

6. Can experiences be customized for specific kind of shopping or group sizes?

Yes, with the exception of our 'Pay What You Wish’ for teens + young adults, every tour is 100% private and tailored—tell us your vibe (e.g., vintage for teens, mid-range boutiques for young adults, or better brands to include designers pieces), and we'll craft the way. We accommodate solo shoppers, pairs, or larger groups (up to 6-8), with mini options for quick sessions or full-day explorations.

7. What types of stores and products will we visit?

Depending upon the tour you choose, you'll explore a mix of curated spots: secondhand shops for gently worn contemporary and vintage clothing, true vintage boutiques for unique one-of-a-kind pieces (size 0 to 6), and SoHo concept stores for accessories, jewelry, and high-end brands. Focus on sustainable, trendy finds like eco-friendly fashion, bold accessories, and wardrobe staples—perfect for savvy trendsetters.

8. Do you offer refunds or rescheduling if plans change?

We get it—life can be unpredictable! You can receive a full refund if you cancel at least 30 days before the tour date. For last-minute changes, we offer the option to reschedule or receive a credit voucher for a future experience. Please review our Cancellation + Rescheduling Policy for details.

9. Is there any shopping done for me, or do I make my own purchases?

It's a fully hands-on experience—you'll personally pick out and try on pieces, with your shopping guide scouring the racks for suggestions she thinks you'll love. We don't pre-shop or buy on your behalf; instead, we empower you to curate your perfect haul. Purchases are at your discretion, with no obligation.