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Cancellation
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Rescheduling Policy

Although we have a firm no refund policy, we also know that unexpected changes happen all the time. Whether it’s a last-minute conflict or simply realizing that your week isn’t quite going to work out the way you had planned it to. Life can be unpredictable and we are happy to offer you to reschedule your booking or provide you with a vouches to use at a later time.

 

  • Cancellations and rescheduling will only be honored when making a direct request through ZTrend.com.

     

  • For all bookings, cancellations made at least 30 days prior to the tour date are eligible for a 100% refund or 100% future credit less credit card fees, processing fees, and applicable service fees.

     

  • Cancellations made between 29 days and 48 hours prior to the booked date are eligible for a 50% refund or 50% future credit (voucher), less credit card fees, processing fees, and applicable service fees.

     

  • All sales are final within 48 hours of the experience date.

     

  • VOUCHERS

    • - Those who make a direct request through ZTrend prior to the booked date may request a credit voucher.

     

    - Credit (vouchers) will be good for 18 months from the date of the original booking date. And you have to use the voucher by that date, not just book a new experience before then.

     

    - Credit (vouchers) may only be redeemed at ZTrend.com. You can use your voucher towards any experience, not just rebooking the exact same experience you canceled.

     

    - Credit (vouchers) are non transferable and can only be used on ZTrend.com website.

     

     

    Additional Policies

  • MAPS

    • - All map purchases are final sale.

     

  • SPECIAL SAVINGS

    • - When purchasing an experience with cash or Zelle clients are entitled to a 20% markdown on tours when making reservations directly through ZTrend. However, this alternative cannot be applied to any presently booked experiences through another reseller and may not be combined with any other offer.

    Contact ZTrend for more information.

     

  • LAST MINUTE PRICING

    • - Use Code: SEPTEMBERWEEKEND and Save 50% when booking 2 or more spots in the month of September on a Saturday, Sunday or Monday.

    - This code may not be applied to currently booked experiences or experiences booked through another reseller.

    Calendar for available experiences and dates.


     

"Let’s reschedule for another time."

Please include the name of the person on the booking, the date and time, along with your email and phone number and we will get back to you shortly.

CONTACT ZTREND