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ZTrend New York
Cancellations + Rescheduling Policy


Life happens, and we get it. This page explains what happens if you cancel, reschedule, or add Peek Protect.

    How to request a change

Send cancellation and rescheduling requests directly through ZTrendShopping.com before your start time. Include the name on the booking, the date and time, plus your email and phone number.

If you purchased Peek Protect, cash-refund claims go through the Peek Protect link in your confirmation email — not through ZTrend. Date changes still go through us.

View the calendar | Contact ZTrend

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    Standard bookings (not a promo, Zelle, or discounted offer)


  • 30 or more days before the experience date: refund minus credit-card, processing, and service fees, or a 100% credit voucher.

  • 29 days to 48 hours before the experience date: 50% refund minus those fees, or a 50% credit voucher.

  • Within 48 hours of the experience, and before start time: no cash refund. Contact ZTrend and we will issue a credit voucher.

    After start time, unused standard bookings have no cash refund. Ask us about a voucher if you still want to rebook.


    Promo, Zelle, and other special-offer bookings

    No cash refund at any time. You may move the date take a credit voucher.


    • Rescheduling

    If a new date and time is available, we will move your booking at no extra charge, as long as you request it before the original start time. Any fare difference for a higher-priced date is due at the time of the move. If you move to a lower-priced date, the unused amount becomes a credit voucher.

    If no slot works, we follow the cancellation rules above.



    Credit Vouchers

  • Valid for 18 months from the original booking date. You must take the new experience by that date, not only reserve it.

  • Good toward any ZTrend experience, not only the one you booked.

  • Redeemable only on ZTrendShopping.com and ZTrend.com.

  • Transferable only if you contact ZTrend and we reissue it.




    • Peek Protect (optional, added at checkout)

    Peek Protect is separate from ZTrend’s policy. It may refund the protected amount if you cannot attend for a qualifying reason (for example illness, a family emergency, or other events listed in the Peek Protect terms at checkout). It does not cover changing your mind or booking the wrong date.


    If you added Peek Protect:

    1. Open the Peek Protect refund link in your confirmation email.

    2. Submit the claim before the experience or up to 60 days after the date, per Peek’s terms.

    3. Approved refunds are paid by Peek’s protection provider, not by ZTrend.

    Need a new date instead of a cash claim? Contact ZTrend. Peek Protect does not reschedule bookings.

    Coverage, amount, and deadlines follow the Peek Protect terms you accepted at checkout.


    Maps and other retail

    Map purchases are final sale and are not refundable or transferable.

"Let’s reschedule for another time."

Please include the name of the person on the booking, the date and time, along with your email and phone number, and we will get back to you shortly.

CONTACT ZTREND